POOR SERVICE AND NO COMMUNICATION FROM THEIR LEGAL

Had a contract with MTN, months later I found out that my number has been given to someone else, I tried to contact them they told me that my account was owing that time I have statements that are on zero balance, I had 3 reference numbers for their legal team, but never got any communication from them.

This year I tried to get a phone I was told my account was handed over to legal and was advised to contact the contracts department which I did and they said my account is on zero but on the sales side it shows handed over.

I was given an email address for legal I sent an email and only got an automated reply that I will be assisted within 24hrs, it has been a week now and I sent a follow up email still no response.