1 reviews | Active since Jan 2016
Poor service and no committment
I downgraded my contract on 16 April 2014 to an MTN 100, which was supposed to give me 100 anytime minutes and 100 SMS's per month for R129 all inclusive. Good deal, I thought. <br> <br> To date (21 January 2016) I have NEVER been billed for R129 - It has always been in the vicinity of R150 - R170. Also I have been billed for B.I.S. which was not part of the deal. When I inquired regarding a BIS and overcharge refund ( ref number ***), I received all the promises and no action. <br> <br> In October 2015 suddenly my 100 SMS credits don't appear. Sorry, MTN's mistake but I must pay R20 to have them reloaded !! (Ref ***)<br> <br> I doubt if any manager, supervisor or anyone pretending to be one will respond to this, let alone take action - but trust me, when April comes around, I'm finished with MTN and I'll make sure my considerable workforce as well as all friends, neighbours and the postman hear about it.
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the charges are for usage , like international calls , recurring sms bundles, so it's for smses and calls, nothing new has been added and you are not billed for BIS services for further clarity kindly contact 808 from your contract phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the charges are for usage , like international calls , recurring sms bundles, so it's for smses and calls, nothing new has been added and you are not billed for BIS services for further clarity kindly contact 808 from your contract phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***