Poor service and management

I have been a loyal MTN customer since 2021, consistently paying my monthly contract fees. Despite occasional network outages and issues with my home router, which I acquired in April 2023, I continued to pay. However, the support I received was often unhelpful, with representatives frequently suggesting that I simply restart my router. Frustratingly, I would still be charged monthly for data and airtime even when my network was not functioning properly. Due to the persistent issues and lack of effective support, I decided to stop paying. Subsequently, MTN took legal action against me, demanding payment for the months I had stopped paying, despite my lack of access to their services during that time. My home router was non-functional, my number had been deactivated, and I had no access to data or airtime. Unfortunately, my experience with MTN's service has been subpar, and I have found their support to be inadequate. I will never encourage anyone to use MTN. How can I pay for something that I’m not using.