Poor service and long waiting periods

I cannot believe that it is normal to wait for over a week to get an iPad on MTN contract at the iStore in Eastgate.....? I have 3 existing contracts with MTN and was told it would take a day or two.... It is impossible to get feedback from anyone and impossible to get in contact with those working at the iStore - WHAT IS GOING ON? WHO AM I ABLE TO CONTACT in order to get the iPAd or at least an update as to why this is taking so long? This is all despite receiving messages from MTN stating that all has been approved...? I am not happy to do business with either company.