POOR SERVICE AND LACK OF CUSTOMER CARE

HelloPeter

I bought a cellular device from MTN Northgate on the 22nd of October if not mistaken. The agent who was assisting me captured the wrong package and he said it shall be fixed before the end of Oct. I haven't heard anything from MTN ever since that day.

I tried to go to Northgate a week ago and I crossed paths with the agent who was assisting me, at the mall, he just took my details and said I'll receive an SMS by the end of business day, and that hasn't happened until a month later.

What makes me cross is the fact that we were doing this thing face to face and he never confirmed anything with me and now he has to fix his mistakes so that they change my plan back to what I initially wanted- he's not keen!

Look I'm new to MTN and we already setting on the wrong gear! I'm so disappointed and I need this thing fixed ASAP!