NS
Neels S
1 reviews | Active since Mar 2009
06 Mar 2015, 08:47
Poor service and incorrect billing and no response
Since my account has been moved from Nashua Mobile my billing amount has been increased. I have been phoning MTN monthly to get an answer from them without any results. The feedback that I receive is that a call will be locked and the problem will be sorted. No one has come back to me even after visiting the Brooklyn Branch.
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Replies (1)
MTN South Africa's replyOfficial
11 Mar 2015, 11:36Hello nols,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit has been processed to your account for 10MB bundle that was not discounted. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit has been processed to your account for 10MB bundle that was not discounted. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply11 Mar 2015, 11:36
Official
Hello nols,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit has been processed to your account for 10MB bundle that was not discounted. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit has been processed to your account for 10MB bundle that was not discounted. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***