Poor Service and ***********

Clearly someone doing his/her job properly.<br> My name is Ashley had 2 contract with Mtn starting with numbers *** other one *** I took these contracts in March 2011 at the same time. I finished with the first one with no hassles I notified Mtn that the contract must be cancelled it was done my nr was moved to prepaid without any fee. <br> Now this year I gave Mtn notice that that I'm almost finish with the contract and that it must be cancelled after last instalment paid. A cancellation note Submission Report was logged on the system on, which got a letter stating that submission will be attended in 48hours I never got a reply back, On 30/03/2015, 09/04/2015 and on 21/04/2015 I went to MTN to ask if they rep**** to them because I never got a call and my simcard not working, The consultant told that my account is in arrears and simcard been suspended did not explain why because i have been paying my account on time every month. consultant demanded me to pay R891 where as my installment are R325 then my account will be cancelled, till this day Mtn never rep**** back and now i have to pay another R325 this month because Mtn loaded airtime on my phone which i don't want.