pM
phillip M
1 reviews | Active since Oct 2013
17 Jul 2015, 09:46
poor service and incompetency
trying to do an upgrade that has taken more than two months and yet yet no product in my hand nor a fast solution, how do you take packages that are below you credit limit and yet the problem is credit limit? can that be explained and you are not the only service provider and the only reason i haven't move over is cause i have another contract with you of which i am thinking of moving it over to another service provider due to your incompetency.
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MTN South Africa's replyOfficial
17 Jul 2015, 10:46Hello makhates,
Dear Mr Makhate
We are sorry to hear about your unfortunate experience, but let me try and explain the new upgrading procedures.
Unlike the previous years, when you now wish to upgrade your current phone and current package, all subscribers now have to go through the entire credit vetting system. Based on the outcome of the credit checks - customers are then advised which bundled package deal will best suit them.
This will mean that certain mobile handsets can only be obtained when upgrading to a particular Bundle package, and this as mentioned is dependant on credit vetting outcomes.
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department
Dear Mr Makhate
We are sorry to hear about your unfortunate experience, but let me try and explain the new upgrading procedures.
Unlike the previous years, when you now wish to upgrade your current phone and current package, all subscribers now have to go through the entire credit vetting system. Based on the outcome of the credit checks - customers are then advised which bundled package deal will best suit them.
This will mean that certain mobile handsets can only be obtained when upgrading to a particular Bundle package, and this as mentioned is dependant on credit vetting outcomes.
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department
MTN South Africa's reply17 Jul 2015, 10:46
Official
Hello makhates,
Dear Mr Makhate
We are sorry to hear about your unfortunate experience, but let me try and explain the new upgrading procedures.
Unlike the previous years, when you now wish to upgrade your current phone and current package, all subscribers now have to go through the entire credit vetting system. Based on the outcome of the credit checks - customers are then advised which bundled package deal will best suit them.
This will mean that certain mobile handsets can only be obtained when upgrading to a particular Bundle package, and this as mentioned is dependant on credit vetting outcomes.
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department
Dear Mr Makhate
We are sorry to hear about your unfortunate experience, but let me try and explain the new upgrading procedures.
Unlike the previous years, when you now wish to upgrade your current phone and current package, all subscribers now have to go through the entire credit vetting system. Based on the outcome of the credit checks - customers are then advised which bundled package deal will best suit them.
This will mean that certain mobile handsets can only be obtained when upgrading to a particular Bundle package, and this as mentioned is dependant on credit vetting outcomes.
Hope this explains the process a bit better
Kind regards
L Meacher
Complaints Department