POOR SERVICE AND I WANT TO CANCEL THIS NEW CONTRACT BECAUSE OF THE MISTAKE THAT THEIR AGENT DID.

I app**** for a contract phone online on the 8 november and on the 9 november i received an email that says my status has been updated to picked and packed. I waited for the phone to be delivered which it did not happen. I did follow up on the 16 november and i was told that my application was flagged as possible *****, so i have to submit my id,payslips, proof of res and bank statement to the nearest mtn. I went to mtn evaton branch on the 21st to submit the documets and when i got there the agent only requested my bank statement. I then saw the black friday special and i decided to cancel the online order of Samsung A24 for R199 24 months and app**** for Samsung A34 R299 for 24 months. After going up and down to the store because i was told i failed verification/ authentication after days of waiting and it was finally successful i was told that my application is referred ...for sure i went to the store 5 times different days..i got the my contract phone after 17 days.

The day i got my phone when i got home i realized that the contract documents states that the contract is for 36 months which i was not aware of because the agreement between me and the agent is that am getting a contract phone for 24 months. I sent a message to the agent asking her about the term, she told me that there was an error on the term on the special that mtn advertised, mtn sent them staff bulletin or email that state that there is an error on the A34 black friday special term...it was supposed to be 36 months not 24 months. I did not use the phone and decided to go back to the store the following day to return the phone because i cannot afford to pay for 36 months. And while i was at the store the same promotion was still showing on their tv screens but i was told theres an error. I told them i want to cancel the contract because i did not apply for 36 months contract, i wanted a 24 months contract and its within 7 days of the transaction ...i was told that the amanager/supervisor is not in, i must come back on monday which was yesterday . I went to the store again i found the supervisor and i she told me that if they cancel the contract i will have to pay R8000 for the phone which was impossible because if i had R8000 i could have bought the phone cash....so they said if i don't have R8000 then they can't cancel the contract. The agent admitted that its her mistake but there's nothing they can do.

I want to cancel this contract and apply again via call centre because i called them and i was told they still have the special of samsung A34 R299 for 24 month. I cannot afford to pay for 36 months. Is either they change the term or cancel the contract because it is not what i app**** for. I was sent back with the phone and said the is nothing they can do which is unfair to me because what i got is not what i wanted and i have a right to return within 7 days of the transaction.

Am very disappointed at the service i got from mtn and worse part i was very patient because i wanted the phone so much...i was going up and down to mtn since the 21st of November and i got the device on 8 december. After waiting patiently for 17 days