SS
Steve S
1 reviews | Active since Aug 2015
24 Aug 2015, 18:49
Poor service and \**********ly"over-charging"""
I have previously complained about the exceedingly poor service from MTN. I have sent DOZENS of emails requesting assistance, and the fact that I wish to speak to someone on the phone, rather than deal with computerised emails. Not once has anyone bothered to call me!!!! Additionally, I want to speak to ONE person, and NOT get a DIFFERENT person every time I make contact!<br> I have NUMEROUS complaints: being charged for itemised billing on a sim card that is inserted into my internet ****le is one
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MTN South Africa's replyOfficial
14 Sept 2015, 08:51Hello Steve Smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query has been escalated to Mtn store you upgrade your data line with, they will check the contract you signed and correct your package according to what you signed on the contract. You will be contacted once the query has been resolved.
Regarding the Itemised billing, your data line has never been charged for an Itemised billing, the reason you have extra charges it is due to data charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query has been escalated to Mtn store you upgrade your data line with, they will check the contract you signed and correct your package according to what you signed on the contract. You will be contacted once the query has been resolved.
Regarding the Itemised billing, your data line has never been charged for an Itemised billing, the reason you have extra charges it is due to data charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
MTN South Africa's reply14 Sept 2015, 08:51
Official
Hello Steve Smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query has been escalated to Mtn store you upgrade your data line with, they will check the contract you signed and correct your package according to what you signed on the contract. You will be contacted once the query has been resolved.
Regarding the Itemised billing, your data line has never been charged for an Itemised billing, the reason you have extra charges it is due to data charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query has been escalated to Mtn store you upgrade your data line with, they will check the contract you signed and correct your package according to what you signed on the contract. You will be contacted once the query has been resolved.
Regarding the Itemised billing, your data line has never been charged for an Itemised billing, the reason you have extra charges it is due to data charges.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie