1 reviews | Active since Apr 2013
Poor service and fed-up
<p>I've complained and complained and complained now for over 4 years on the Bathurst cellphone tower that has deteriorated on it's signal. And here I am again complaining yet again and I bet you nothing will be done and yet I pay my phone account every month being loyal keeping my side of the contract yet you (MTN) doesn't. </p> <p>I'm sick and tired of being sick and tired of complaining. I've regularly contacted Mr Denzil at the coverage side. Was promised that there's an upgrade and also that they'll look into the poor signal. If it was just my house it would be understandable but youcan be any where in Bathurst and you'll battle with signal. The last week at night I cannot even phone as the signal just disappear to even so bad that I have to restart my phones (take note more than one phone and brands) to get them to get connected again and then there's hardly signal and this can go on to 6 hours at a time. I need to send emails and I cannot send any and have to drive to Port Alfred to send emails which Port Alfred also have signal problems. </p> <p>When are you going to do a lasting repair as every time you " repair " the tower that will last longer than 1 week? </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
