Poor service and cruelty at its best.

So MTN decided they did not want to upgrade my contract for the best reasons known to them. Not only did they toss me around, they even charged me close to R1500.00 for out-of-bundle rates yet it was MTN who failed to provide a service. Now I have to foot the exorbitant bill due to their cruelty and disregard for customers. Such a big business is getting rich through theft from poor customers. Yes, I call it *****ing because how can you take money from someone for a service you failed to provide? No care for customers, it is all about money for them.