Poor service and breach of POPI Act

So I did 2 upgrades on 04/10/2023 at MTN Cape Gate Shopping Centre L06 Brackenfell. One in my private capacity and one in my business.

The private upgrade was completed. For the second upgrade MTN did not had stock, but the sales person, Zhivago Delcarme did all the paperwork, including copy of ID as well as accepting the letterhead of my business. MTN would call us to confirm when stock is received and then I just need to come in and sign as all the required legal documentation was accepted!!!!!!!!!!!

Yesterday we were contacted to be informed that there is stock. It was a SUNDAY! So MTN's informed my wife they will keep the phone to the next day or make it available for other customers. So after waiting a month, this is the way MTN treats customers. One day or!!!!!!!!!!

Today we get to the store and surprise surprise, I need my ID and letterhead. Why? Is it due to the fact that this store is managed poorly? What happened to my personal information that I handed over to the salesman. What is the process of protecting my personal information as per the POPI Act if a company such as MTN can loose all this information?

So basically MTN does not protect client's private information as per the POPI Act.

I expect MTN to contact me regarding this, alternatively I will lay a formal complaint against MTN as per section 74 of the POPI Act.