CM
CLEOPATRA M
1 reviews | Active since Feb 2016
15 Feb 2016, 10:27
POOR SERVICE AND BREACH OF CONTRACT
Thank you Hello Peter<br> <br> I have received a call from MTN regarding my case. Spoke to Thandi Mbatha, she said they cannot assist me only MTNDIRECT can assist and they have escalated to them. No communication received yet from MTN DIRECT or Elston Singh.
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MTN South Africa's replyOfficial
16 Feb 2016, 12:50Hello Mogotshane,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN DIRECT division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN DIRECT division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 Feb 2016, 12:50
Official
Hello Mogotshane,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN DIRECT division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN DIRECT division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***