YN
Yerushka N
1 reviews | Active since Nov 2015
03 Nov 2015, 12:56
Poor service and billing on MTN
I have issues with MTN regarding my account, credit limits in particular and them sending me texts to say I've depleted my data only to find out after I've loaded new data that I actually still have over 200MB to use . <br> Logged a complaint and had no one get back to me in two weeks after being told it will take 3-5 working days <br> So annoyed with MTN that I'm taking my business elsewhere <br> I was with VODACOM for 10 years and I was a very happy customer. I regret changing service providers
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MTN South Africa's replyOfficial
04 Nov 2015, 16:00Hello SerenaNaidoo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the credit limit did not kick in when your additional usage reached R800.00. So we've taken a decision to credit your account with the additional amount of R102.13 including VAT.
The issue pertaining to the remaining, we see that you had give-back data that you receive after you've purchased a data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the credit limit did not kick in when your additional usage reached R800.00. So we've taken a decision to credit your account with the additional amount of R102.13 including VAT.
The issue pertaining to the remaining, we see that you had give-back data that you receive after you've purchased a data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Nov 2015, 16:00
Official
Hello SerenaNaidoo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the credit limit did not kick in when your additional usage reached R800.00. So we've taken a decision to credit your account with the additional amount of R102.13 including VAT.
The issue pertaining to the remaining, we see that you had give-back data that you receive after you've purchased a data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the credit limit did not kick in when your additional usage reached R800.00. So we've taken a decision to credit your account with the additional amount of R102.13 including VAT.
The issue pertaining to the remaining, we see that you had give-back data that you receive after you've purchased a data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***