POOR SERVICE AND BAD ATTITUTE

On Friday the 14 August @ about 10 :23 am till 12: 05 since I have been trying to contact MTN since I've through a house break in and my items laptops cell phones were ****** I called MTN to block phone was a hassle to be connected with them but eventually did, I spoke to some lady who assisted me till it got cut off due to network but didn't bother to call me back since they have the details I needed that ITC NO, I called back again I asked this Precious girl I couldn't hear here, she dropped the call I called again I told her im not good in your language get me someone who can assist in a language that ill understand still she hanged up I called again and asked why did she hang up she says she gave me 3 warning what warning I don't know because its not like I was swearing @ her or shouting because I was polite, I asked her is this what they train you guys for to hang up on clients kept on asking her why she did it , she just answering me why you calling so I could assist with attitude in her laugange its like basically can you get to the point if possible I know calls I recorded id like for those calls to be recorded. she was so rude that I couldn't even be assisted by her.