JW
Johan W
1 reviews | Active since Sept 2014
12 Jul 2015, 20:15
Poor Service and bad attitude
First we wanted to upgrade and MTN took 2-3 months.... with no joy we decided to cancel as the contract ended end of June and port the account over to Vodacom. Now waiting anouther two weeks MTN response is that they processed it to late and now we need to pay another month. This is pathetic. .. a person can't get hold of the call centre and the branch staffs attitude stinks. They are rude and un informative.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 14:37Hello Moose0028,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the port out request was processed and it was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the port out request was processed and it was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Jul 2015, 14:37
Official
Hello Moose0028,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the port out request was processed and it was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the port out request was processed and it was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***