Poor Service All round

My contract was upgraded on the 11/02/2016. I was told i will receive delivery of my phone a few days later.<br> Today ids the 01/03/2016 and i still have not received my phone. After many calls to the sales agent that helped me, I still got no joy. The sales agent was willing and happy to cancel my contract. This is not the way to treat clients. After a few calls to the MTN sales line, I was still not assisted. Many promises to call me back were made, Till today no one has called. An email was sent to MTN complaints, this was also to no avail. I am disgusted with the service i received from mtn and its staff. My next step is to cancel all dealings with mtn and join a more service friendly network.