1 reviews | Active since Mar 2015
poor service all around
On Sunday, 1 March 2015, I app**** for a contract at MTN World Wear. Their systems were down but I was assured that my application would be put through first thing Monday morning. When I went back on Monday at lunch time, after not hearing anything, they told me that their systems were still down but I should hear from them in the late afternoon, but I never did. When I phoned on Tuesday morning I was told that their systems were running at 50% and that they had put my application through and I would hear from them on Tuesday afternoon. I never did, again. When I went back on Wednesday morning I was assured that my application was put through and that I would hear from them at 1pm. When I phoned them at 2:30pm Wednesday, after not hearing from them AGAIN, I was told that my application hasn't even been put in the system yet, they had been lying to me to keep me off their back. When I went back late Wednesday afternoon to retrieve my application they told me that the tablet that they had put aside amd agreed to keep for me (I saw them put my name on it) was returned (without informing me) and they never bothered to order me another one.
We are truly sorry for the breakdown in service experienced and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have two different stores in Worldwear Shopping centre ***ned & non-owned). We've escalated the matter to both stores managers in order to get clarity of why the contract application was never processed.
We've also now requested once of our Sales Agents to give you call and get the application processed and the tablet delivered to you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have two different stores in Worldwear Shopping centre ***ned & non-owned). We've escalated the matter to both stores managers in order to get clarity of why the contract application was never processed.
We've also now requested once of our Sales Agents to give you call and get the application processed and the tablet delivered to you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
