Poor service again and wrong contract

Good day

My name is Muhammed Jeewa and my mobile number is ********** 299

I was recently called and advised that I can lower my contract and get a phone when I am ready, as I am awaiting the new iphone to be launched. I called back as the call was cut. I spoke to a Bradley Marian at MTN Direct and he confirmed that this can be done, which after some thought I was happy to do. On the 08/06/2018, this was supposedly done. I even asked him if I can lower the contract further at anytime, to which he confirmed yes. He advised I must email him when I’m ready to take out a new phone My next bill came through and I was billed R830.23, to which I was really shocked, as I was advised by Bradley I would be paying less than the R503.38. I emailed Bradley, and his response was it “This package will only be affected as off next month.” This e-mail was on the 19/06/2018. Before I received a response from him, I called 135, and spoke to a consultant, who advised I am paying for a device. I advised the agent I did not take any device as I was still waiting on a new device to be launched. She logged a query and I was advised I would get back R357.11. When I asked Bradley about this I got no response. I recently emailed Bradley again as I wanted to lower my contract, as there was too much of voice and data, he didn’t respond to me. I called 135, who advised I must go into a store to do this. I also wanted a second sim which they advised can only be done in store. I went to the MTN store at Sandton City on the evening of the 6/7/2018 to try and sort the above out. I was advised that neither can be done, as Mtn does not do dual sim any longer. I was also advised that I would be charged a fee if I wanted to lower my contract. I explained to the gentleman, that Bradley said I could lower my contract without charge and even take a device at a later stage. The gentleman advised that instead of giving me a month to month contract, Bradley had given me a full 24 month contract and I was still paying for a device and would continue paying for a device and therefore my bill would be +-R800 pm I also couldn’t take a device and I would pay for lowering my contract. I was and still am really upset. I asked the gentleman at the store, if he can help me to sort this out, he said no, as it was done online, and I must speak to the person who did my contract. This is really unacceptable service and what Bradley did was wrong. Bradley doesn’t even return my mails. In one of my mails i even asked him to call me, and he didn’t. I want this sorted out asap as I am not at fault, Bradley is.