POOR SERVICE!! AGAIN!!!!

Item: MTN South Africa
Rating: 2
Author: Lungelo L

On Tuesday 23 Jun 2015 I posted a complaint on hello peter about the poor service(<br> REQ:***) I was and actually still am receiving from MTN. To which Zelephi responded and advised that I would be contacted. That contact was made and my claim was repudiated because I had apparently used a different sim (MSISDN) in the insured handset. After a week and a dispute letter it finally came to MTN's attention that I had left the country and not used a different \MSISDN"(seems their system cannot pick this up"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Jul 2015, 10:06

Hello L. Lukhele,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you.

As per our records, an agent from Smartphone made contact with you on the 10th of July 2015. If this is not the case, kindly contact the Insurance administrators by simply following this link:
https://www.mtn.co.za/everyday_services/useful_extras/Pages/Insurance.aspx

Once again please our apologies for the inconvenience caused.

Kind regards
Letumile
REQ:***

Best regards,

MTN South Africa's reply23 Jul 2015, 10:06

Official

Best regards,

POOR SERVICE!! AGAIN!!!!

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