Poor service

Reference number: 0549f2f3-d0f1-4fe2-8427-361a7f1ea255. I app**** for a black friday deal 02/12/2023 but was not given any options either to port my number from Vodacom or use a prepaid number. I thought maybe a call or follow up email would be done but next thing i know i am now issued a new number on the contract. I tried sending an email to customer care with no response other then the ref above. Now dsv calls me to arrange for delivery.how can i accept the parcel if my request cannot be met. You can cancel the whole application if this is too hard for you to resolve as i called and was pushed from department to department without any joy