Poor service

On Friday the 19th of January I went to the MTN Store in Westgate to apply for a new contract, after providing the consultant with all my details she said i should call their customer service and ask them to move me from their old system to the new.

I asked why she can't do it from her site, she said only their contact center can do it, I then asked for a phone to call from as I was at an MTN store. She said they don't have a phone since they don't communicate with the contact center. When finally called them the consultant from the other line did not understand what i was talking about as i am not an MTN client