Poor Service

Mooirivier Mall

I am extremely dissatisfied with the service I have received at your Mooirivier branch. To say it has been frustrating would be an understatement.

I initiated a request for a new number and a cellphone upgrade over a month ago, yet despite repeated follow-ups, the process was unnecessarily delayed. After finally receiving my new phone, I was met with yet another issue—the device does not work due to RICA-related problems.

This level of inefficiency is completely unacceptable. A simple process should never take this long, and your staff’s inability to provide timely assistance or clear communication has only added to the frustration. Furthermore, my formal complaint on your Google reviews has gone unaddressed, highlighting a lack of accountability and poor customer service.

I demand an immediate resolution to this issue. Please ensure that my phone and number are activated without further delay. Additionally, I expect a formal explanation for this poor service and what steps MTN will take to prevent such experiences for future customers.

Failure to resolve this matter promptly will leave me with no choice but to escalate this complaint further. I expect a response within 24 hours.