POOR SERVICE

Never order anything from [MTN](https://www.mtn.co.za?utm_source=chatgpt.com).

Firstly, I ordered a Wi-Fi router on 21 March through their official website. Payment was taken immediately, but I never received a tracking number or any confirmation from them. I followed up for a refund, and it took them 3 weeks just to locate the payment, then another 2 weeks for the refund to reflect.

Then on 2 April, I decided to give them another chance. A sales representative called me, processed everything, and I paid upfront again. I was told the router would be delivered within 5–7 working days, but as of 20 May, I still haven’t received it. Every time I follow up, all they say is they are “following up” with their delivery partner, [RTT Group](https://www.rttgroup.co.za?utm_source=chatgpt.com), yet nothing ever gets resolved.

What makes this even worse is that I already paid upfront for the subscription, and the month is almost over without me even receiving the router to use the service. At this point, it honestly feels like nobody cares about resolving the issue.