Poor service

I would like to express my anger, frustrations and disappointment with you as a service provider. I've been trying to upgrade my number from a month to month plan since April 2023 without any success. Each time I call through I'm told my number has been bared or whatever , as to who did that I've got no idea. Iam then told that they will send a request to have the line opened and that a consultant will call me back the following day so we can do the migration/upgrade but I don't get even a courtesy call just to find out if my issue has been resolved or not. I spoke to someone via Twitter Dm they said they are still investigating. Clearly there's a problem on your end but you are not prepared to accept that and fix the issue.

My main concern is the fact that I've been paying for the same plan (month to month) which I can't afford and don't want anymore and I have been very vocal about this but it seems like I will continue paying until mtn decides "no we are done milking your money Fezile let's move to other clients ".

My plea to you guys is if you can't resolve the issue then let me know so I can explore other options. R600 is a lot of money to just waste on data that I don't even finish. I don't know what else do you guys want me to do or how else is one supposed to get through to you guys so that they can be assisted right the first time. It's really exhausting to be following up and running in circles without a solution especially when you are PAYING money for that. FIX THE ISSUE AND PROVIDE FEEDBACK!!!