PP
Petrus P
1 reviews | Active since Mar 2012
03 Jul 2015, 16:26
Poor service
I logged a query with MTN via email on the 2nd of June. Stating that i don't receive my sms and data bundle as per my upgrade. And that it has been going for 6 months now. Then i went to a branch on the 24th of June. Just for the branch to call 808 and get told another month or so before its sorted. Yet i get billed for these services and receive nothing. Then i made another call on 29 June. And get told it will be 24hrs to resolve. Now 5 days later on the 3rd of July. I get told that MTN can't tell me how long before it is fixed. Yet the first complaint was 5 weeks ago. I have been a customer for 14 years. And this is the poor service i receive. I must pay my account or get cut off. But i don't receive all my data and sms packages as per my Contract!!! How long must i still wait. In MTN eyes: We dont know!!
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MTN South Africa's replyOfficial
22 Jul 2015, 12:40Hello peach001,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 12:40
Official
Hello peach001,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,