POOR SERVICE

WENT TO STORE TO UPGRADE, CHOSE A PHONE, SIGNED CONTRACT, TOOK PHONE HOME, ONLY TO BE TOLD BY MY SON THAT THE NEW PHONE WILL NOT WORK WITH THE OLD SIM CARD. WENT BACK NEXT DAY, DID SIM SWAP AND TOLD IT WILL TAKE 2-12 HOURS. SAME EVENING SIGNAL TO OLD PHONE WAS LOST AND NEW PHONE DID NOT COME ON. WENT BACK TO STORE 3 TIMES AND STILL NOT WORKING. WENT BACK TO STORE THIS MORNING AND ASKED THEM TO RESTORE MY OLD SIM ON OLD PHONE AND CANCELL THE UPGRADE, THEY SAY THAT THEY CANNOT BECAUSE THE PHONE BOX IS OPENED. I DID NOT OPEN THE BOX, THEY DID WHEN THEY SUPP**** ME. I LEFT THE PHONE WITH THEM. WHAT IS THE PURPOSE OF HAVING A NEW PHONE, IF YOU CANNOT USE IT, SURELY A CONTRACT WORKS BOTH WAYS, I RELY ON MY PHONE FOR BUSINESS, NOW I DONT HAVE ANY NETWORK AT ALL, MTN TAKES US FOR FOOLS