Poor Service

1. Called customer care on the 26.2.2021 wanting to find out why my bill is so high. Only to find out that a new contract was taken out on my name. (*****). The consulted blocked the line and said someone from MTN will call me and sort out. To date no one has call. 2. On the 01.03.2021 I made a payment of R750.00 but used an incorrect cell number as payment reference. I email customer care with a copy of payment and explaining that is used the incorrect reference. I did not get a response, so on the 04.03.2021 I call customer care again the consulted ask me to sent the proof to another email address. I sent it and the consultant confirmed that he received it and will sort the matter. Today I received my statement and to my surprise, the R750.00 payment is not reflecting and I am still being bill for a contract I did not take out. Siraaj Bhamjee ***