Poor service

Good day

I don not know whether this network prover know what they are doing or they are just lollygagging. Since I took a contact with them last year October I am experience the same problem where they are failing to debit my account and each and every month I must call in and advise them to debit and this is really irritating.

Now they have suspended my network twice whilst I have paid my self on their app, and now I am being sent from pillar to post to send proof of payment to different email addresses and now I am very irritated. Can someone assist me to this sorted because I really want to terminate this contract and settle the outstanding amount as I am really tired of such service.