POOR SERVICE

Disappointment does not even begin to describe how I am feeling, I have experienced the most poorest service from MTN I have a pending claim and no consultant seems to not know what is happening, today I alone I called in 10x and each time I speak to someone new and have to repeat myself the weird thing is they tell me to wait they're gathering more information and then my call is cut every single time, I have been paying my monthly contract together with my insurance, but the time I need them the most they give me the run around, I need my claim finalized 797770 it is extremely frustrating, I'm starting to regret why I used MTN, I will consider using other Network providers !