Poor Service

To whom it may concern<br> <br> I have sent numerous requests to MTN and still today have not received any positive feedback regarding a Validation report requested on 28 May 2015 (***) for the last past three months to be able to verify all Packet Switched Data Calls made the past three months. My account is astronomical very high for the last past few months.<br> <br> 28 May 2015 - Telephonically Requested a validation report (Ref *** / Rofhiwa)<br> 5 June 2015 - Follow up on request via email to customer care centre (still await acknowledgement or response)<br> 9 June 2015 - Follow up on request via telephonically (waited 28 minutes and hang up)<br> 9 June 2015 -Follow up on request via another email (still await acknowledgement or response)<br> 23 June 2015 - Telephonically Logged AGAIN another request for a validation report - (Ref *** / Siphiwe)<br> 24 June 2015 - Escalation on request for a validation report.<br> <br> Also requested earlier cancellation fees (Ref ***) for the remaining period outstanding on contract which I believe expire on 18/01/2016. I strongly consider to move to another mobile service as of MTN utter poor service and is unacceptable.<br> <br>