POOR SERVICE

We app**** for a contact at Mall @ Carnival on Sunday the 21st of February already today is the 24th and we still not received feedback if we got approved or not, I mean why does it take so long for a yes or no answer, We were with cell cell for over 2 years and they gave us an answer in 5minutes and we walked out with our wifi router activated and all , Now we decided to change to MTN but it looks like they dont need business , I phoned head office and they cant tell me why it is still pending approval , Shoe what a head office , You try and call the sales person and he never answer your calls or whatsapps he just reads the text message and goes out, Now that is what you call service , You try and phone the store on *** which is the only number every one has and that number does not even work , Really do you want to tell me that we can not get a contract because who can not afford R400 a month , We used to pay R480 at Cell c every single month and could afford it, I want an answer as to why MTN takes so long to get something approved and why is there no customer service