Poor Service

Good day

I have recently upgraded my contract with MTN in February 2024 with Samsung Galaxy A34 within the period of 4 months my mobile had software problems it was just blank ( stuck on Samsung screen ,does not switch on/off ) I took it to Clearwater Mall MTN store, and I was told that Samsung software it’s faulty lately most clients are returning their mobiles for update, my mobile will go for repairs for Software update it will take 21 working days. I had a Matte screen protector on my new mobile which I brought for R599 and to my surprise when I received my mobile today my screen protector was removed , I was not told when I gave my mobile in for repairs in store and everything was removed from the phone including Apps and Gallery.

How is it possible that a software update impact a screen protector or It is also possible that the issue with my phone was not software related and there may have been a hardware issue from the beginning. Could it be that MTN sold me a faulty mobile from the beginning and am paying a faulty mobile.

Your prompt feedback will be highly appreciated. Please contact me on my mobile number