POOR SERVICE

On 09/03/2015 I upgraded to a Sony Z1 Compact at MTN store in Fleurdal Centre Bloemfontein. The friendly sales lady Noki Dintlhoane assisted me and did the upgrade. I asked her if the new Sony phone was added to my insurance.(MTN insurance) Which she responded yes, its been insured. Acc no: A*** Claim nr: ***<br> <br> On the 10th of May my phone fell and cracked the screen I did a online claim on the 11th. I did not hear anything from MTN. I did lots of inquiries and still nothing came of it. I complained on hellopeter and I was contacted by MTN. they said they did not receive my online claim so I put in a new claim only to receive a email back that states my Sony Z1 Compact is not insured. I pay every month insurance and now they say its not insured. <br> <br> How can one person tell you its insured, the upgrade was done at a MTN store, by a MTN worker. I received the phone from MTN, I pay every month insurance and now MTN insurance tells me my phone is not insured.<br> <br> I am serious about leaving MTN as soos as my contract expires, Their service is pathetic. I've been 15 years with MTN, I've got 3 contracts with them, but I cant believe I am getting such poor service!!!