Poor service

I have been an MTN customer for years and I have never struggled so much with MTN than now

6 months ago i renewed my contract at Brooklyn Mall MTN, the person who helped me never added my Discovery baking details to my account and INSTEAD of phoning me to add it they added me as a CASH client. I had NO idea this was happening, so i thought my debit orders went off until mtn cut my services on Friday, 19th Dec

So I went to MTN in brooklyn to pay my account and since then my services have not been switched on again. I queried it with them and they said i need to phone 135, customer service wants to talk to me. With this i have 2 issues

1. Why do i need to phone customer service for a mistake mtn made. They need to fix this, I paid my account in full and paid in advance for Jan2026 2. With NO SERVICE I CANT CALL 135??? How am I supposed to reach customer service if i cant call them

Then i phoned 135 from my fiance phone and the menu keeps repeating itself and i cant get through to anyone. To top it off your customer complaint line tells me that the number does not exist. I ended up emailing the complaints department and i have been told they are seeing to my query. Still to today I have no servies

I am at my end here, I JUST NEED SOMEONE TO GET MY SERVICES BACK!