SK
Sibongile K
1 reviews | Active since May 2015
11 Jun 2015, 14:47
Poor service
I am so disappointed at the customer service and the level at which MTN's call centre service has just dropped. I understand that MTN staff have been on strike for the past month but I believe that is absolutely no reason for the network and the service to fail. for the past month every time that I recharge my airtime It slowly disappears without me calling, using it as data and mind you I don't even have any subscriptions yet my airtime keeps disappearing. on top of all this when I call the call centre for assistance there is no help that I receive, it's either I hold for over 20 minutes or I get 'disconnected'. <br> I have been loyal to MTN for over 2 years but I am extremely saddened at the rate at which they repay their customers loyalty. The least that they could do is explain to me why my airtime keeps disappearing for no apparent reason. <br> First MTN took a whole month to repair and deliver my phone and now this!? MTN needs to pull up its socks or it will loose the very little loyal customers that it has.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 09:50Hello Sibok01,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been submitted on your behalf to the relevant Content Provider that was charging you R2.00 subscription, daily.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number. Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been submitted on your behalf to the relevant Content Provider that was charging you R2.00 subscription, daily.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number. Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 09:50
Official
Hello Sibok01,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been submitted on your behalf to the relevant Content Provider that was charging you R2.00 subscription, daily.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number. Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
A cancellation request has been submitted on your behalf to the relevant Content Provider that was charging you R2.00 subscription, daily.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number. Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Best regards,