MM
Moeketsi M

1 reviews | Active since Mar 2009

10 Jun 2015, 10:22

POOR SERVICE

If you ever cared about your customers you would ensure that you responded to their quries.<br> <br> After numerous times requesting a limit to be placed on my account, i stiil get the shock and horror of my life when my account is debited. <br> <br> Day light ******* I tell you. No one seems to able to explain to me how I would have accumulated the amount billed If there if a limit/cap placed on the account.<br> <br> Dialled the 808 number....the phone hangs up.<br> <br> If i do not get aesponse, I will reverse the amount debited from account and happily move to prepaid or even another supplier. <br> <br> I am currentlyt due for an upgrade, but i doubt i will do so with such service. <br> <br> I work hard for this money and will not allow myself to be ****** like this.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2015, 09:11
Official
Hello ketsi98,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that our records show that on your invoice data you were billed an amount of R1147.76 for internet connection. Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Zelephi
REQ:***

Best regards,