Poor service

I recently engaged with one of your consultant by the name of Amkelwe Anthia on the 14th of October requesting her to purchase for data using my spend limit on my contract.

The agent told me the offers available for me and i told her to activate the package of 2GB anytime data + 2GB nightdata for R149 as i had R150 spend limit.

She did activate the package but after i hanged up the call and received messages that my package has being allocated i checked my balance and only to find that i was allocated with 4GB night data.

I have been calling customer care from the 14the requesting them to resolve this issue because one of their agent activated wrong package and till today i haven't got assisted,some agents are playing hide and seek and some are telling me that its done its done and there's nothing they can do.

I requested to speak to the senior from Wednesday the 16th till today the senior has not called me.

How can i purchase 4GB nightdata for R150 whereas i don't even have data currently and even using whatsapp data and using wifi now at work just to make this review.

I need you mtn to resolve this issue as in yesterday or i wont be paying my contract until you resolve this matter,i won't be paying for something i did consent to.

I'm paying R423 for my subscription and R150 will be added for my spend limit which will make it R573 for what for the wrong package your agent activated.

I don't care if i fall in arrears because i will be changing my bank account so that you don't get any funds in the account you having and in addition i will be lodging a complain with the credit ombudsman incase you list me and i will inform NCR too.

You can't just make a mistake as the service provider and tell me you can't fix it and expect me to pay and say your are sorry for the inconvenience.

That's bull**** and your are full ****,i know what i said to the agent that i want 2GB anytime data + 2GB nightdata and you are saying its 2GB +2GB nightdadta.

I need you to resolve this matter before you create an entrapment by making me to fall in arrears because if you refusing to correct this i won't be paying my contract,you might aswell block my simcard or phone or put me into arrears but credit ombuds will know about this if i don't hear from you today because i have been talking with you from the 14th.