Poor Service

I app**** for a home wifi deal on the MTN website 4 weeks ago and still they haven't responded to my application. I tried calling the online team as well as the sales team and nobody could assist regarding this, it's as if all the call centre agents are *********** or they just don't want to do their job. If they were not blaming system issues, I was being transferred from one department to another for just a simple thing. I went to the Westgate Mall store for assistance and probably to apply through them and they told me that the LTE routers for the home wifi's were not working and customer's were complaining about them. I then asked to apply for the Black Friday special of 50 gig anytime data with a ZTE router however they told me that they are offline. Went back the following day and they were still offline. I've been a customer of MTN for over 8 years now and the service I always get is poor and I think it's time we stop being loyal to this pathetic service provider. You have failed me MTN!!!