POOR SERVICE

I am bitterly disappointed with the service provided by MTN Menlyn flow branch I came in to the branch at 17:30 on the 1st of February 2024,only to be assisted at 18:35 they told me that I should have came around 17:15 because ESIM is it done between that time only,then after they decided to assist me they sent me a link they said I will follow the prompt.only to find out that they did not Rica my SIM card when I came to the branch today on the 02 February 2024 at 17:28 they told me they can’t assist me on time I have to wait another que so that they can resolve the error they have done to me