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NK
Noleen K

1 reviews | Active since Sept 2019

16 Sept 2019, 17:01

Poor Service

I have migrated from a 4G (2G day, 2G night) data package up to your 40G (20G day, 20G night) for R199 per month. They have made a mistake and migrated me up to a 5G package. I have done this at your Somerset West Mall branch. My billing date is the 26th of every month. It is now 3 weeks later (26 August) and nothing has been done. I have been to the SSW mall branch 10 times, I have phoned them uncountable times. It is very frustrating and it is costing me money as I need this in order to work and they are just not sorting it out. I have also phoned your customer care line a few times and every time I speak to someone else. I have never had such poor service in my life. Can you sort this out asap as this is totally unacceptable. I'm paying for a product I dont have.

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NK
Noleen K's update20 Sept 2019, 13:31
Reviewer Update
I have logged the complaint last Thursday for the 5th time with your customer care and got the reference nr 1-***. I phoned them again in the week, as nothing was done and she said it takes 5 working days. Yesterday was the 5th working day and when I checked now when I logged in, it is still not rectified. I have lost a whole months salary due to your incompetence, which is an absolute disgrace and unacceptable. With this kind of service you will loose all your clients to your competitors, do not be surprised if your client number decrease in the future.