Poor Service

I struggled for how long to get a settlement amount for my contract after lodging a complaint I was assisted by Mpho and Mirriam I was informed that this settlement needs to be paid before the 20th of this month and I informed mpho that I will pay it on the 20th and email the proof of payment to him. I email this proof to mpho and Mirriam. It's now been a week since and no one cancelled my contract no feedback received from Mpho or Mirriam and im still paying for my contract that I paid up on the 20th do you always need to complain on hello Peter for mtn to assist their clients