ST
Sebastiana T
1 reviews | Active since Feb 2013
25 May 2015, 14:35
Poor Service
Trying to change my contract to pre paid and not getting any assistance. Just receive a random email saying someone will contact me within 3 days. It is now 3 weeks. Been a client with them for 15 years. I intend to cancel my contract now.
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MTN South Africa's replyOfficial
02 Jun 2015, 09:03Hello Seby,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We see that you have a data line and a voice line active on your account. Kindly can we request that you send us an e-mail to *** with this correspondence attached confirming the number that you would like to have migrated to prepaid. We will then immediately instruct our Cancellations Department management team to migrate the number in question over to prepaid.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We see that you have a data line and a voice line active on your account. Kindly can we request that you send us an e-mail to *** with this correspondence attached confirming the number that you would like to have migrated to prepaid. We will then immediately instruct our Cancellations Department management team to migrate the number in question over to prepaid.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply02 Jun 2015, 09:03
Official
Hello Seby,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We see that you have a data line and a voice line active on your account. Kindly can we request that you send us an e-mail to *** with this correspondence attached confirming the number that you would like to have migrated to prepaid. We will then immediately instruct our Cancellations Department management team to migrate the number in question over to prepaid.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We see that you have a data line and a voice line active on your account. Kindly can we request that you send us an e-mail to *** with this correspondence attached confirming the number that you would like to have migrated to prepaid. We will then immediately instruct our Cancellations Department management team to migrate the number in question over to prepaid.
Regards
Tim
MTN Complaints Management Team
Best regards,