MK
Mari-Louise Knoetze
1 reviews | Active since Feb 2012
16 May 2015, 09:51
Poor Service
Good Day<br> <br> I have now been struggling 2 weeks to try and pay up my account as I am immigrating and need to close this account. I phoned 808 multiple times to get them to send me an email with the amount I need to pay and where I can pay this amount. I have been to multiple mtn shops to try and find alternative ways for someone to help me but everyone keeps on telling me to phone 808. Someone left a voice message on my phone that I can barley make out what is being said.<br> <br> Can someone please send me an email with my outstanding balance and where I can go and settle this as a matter of URGENCY <br> <br> thank you
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 10:51Hello marilouis,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the total cost for the early termination is R3 161.00 this amount is only until the 20 May 2015.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the total cost for the early termination is R3 161.00 this amount is only until the 20 May 2015.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 10:51
Official
Hello marilouis,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the total cost for the early termination is R3 161.00 this amount is only until the 20 May 2015.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the total cost for the early termination is R3 161.00 this amount is only until the 20 May 2015.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,