Poor service

I am struggling to understand why MTN is not processing my debit order as agreed. Every time I contact your support team, I am told that my account has been paid, yet a few days later I am informed that the account is in arrears.

I have a debit order payment arrangement in place, and today is the 5th, yet no debit order has been processed. This ongoing inconsistency is extremely frustrating and unacceptable.

I need this matter resolved urgently. Please investigate why the debit order is not being collected and ensure that my account is updated correctly to prevent any further incorrect arrears notifications.