KM
Kopano M
1 reviews | Active since Feb 2014
05 May 2015, 12:28
Poor service
I got a contract with mtn.Last month I missed a payment due to some problems I was facing. I then received messages from mtn that the next month they'll debit my account with double the instalment,which they did and promised to open my service but till now they's still. I keep calling 808 but all I get is the irritating 'yello summer' song.
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 12:51Hello kopsza,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that all your numbers are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that all your numbers are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 12:51
Official
Hello kopsza,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that all your numbers are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that all your numbers are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,