zM
zak M
1 reviews | Active since Jan 2015
04 May 2015, 13:31
Poor service
I upgraded my handset on the 1 May 2015 to a BB9720 (which includes BIS). The BIZ has not been activated although I was told it would take 2 to 24 hours. I have been calling since Saturday (currently on hold) to get he accounts dept to activate the service. I must have made about 20 calls and been transferred from dept to dept without any resolution. I was probably on hold for about an hour before giving up. FRUSTRATED at this, as I have been an MTN customer form 1996.<br> <br> Really, appalling and unacceptable.
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MTN South Africa's replyOfficial
14 May 2015, 14:52Hello zakmahammud,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line the BIS service is loaded and active on all our systems, hope that all is well on your side now.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line the BIS service is loaded and active on all our systems, hope that all is well on your side now.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 14:52
Official
Hello zakmahammud,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line the BIS service is loaded and active on all our systems, hope that all is well on your side now.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line the BIS service is loaded and active on all our systems, hope that all is well on your side now.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,