hN
hlonela N
1 reviews | Active since Feb 2014
23 Dec 2019, 11:30
Poor service
Went to MTN Mall of Africa to get contract. The saleswoman we had to get contract before porting the number. The next day when I come fetch the device, I’m told can get it until I port the number. Due to terrible attitude of saleswoman decided to just get new sim. We waited more than 24hr and sim wasn’t working, only to find out sim was not actives and sim had to be rica’d. The was no apology from staff, service was terrible and every consultant there was telling us different things information. This is not first time we have received terrible service from this store
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Replies (2)
MTN South Africa's replyOfficial
23 Dec 2019, 15:36Good Day Hlonela,
Thank you for the post.
We sincerely apologize for the service you received from one of our stores and for the inconvenience caused to you. We assure you that this is not how we do business or how our staff members were trained to service our customers. This matter will be escalated to the relevant management for corrective measures to be taken.
Remember that you are highly valued at MTN and should be treated as such.
Kind Regards,
MTN Complaints Management team
Thank you for the post.
We sincerely apologize for the service you received from one of our stores and for the inconvenience caused to you. We assure you that this is not how we do business or how our staff members were trained to service our customers. This matter will be escalated to the relevant management for corrective measures to be taken.
Remember that you are highly valued at MTN and should be treated as such.
Kind Regards,
MTN Complaints Management team
MTN South Africa's reply23 Dec 2019, 15:36
Official
Good Day Hlonela,
Thank you for the post.
We sincerely apologize for the service you received from one of our stores and for the inconvenience caused to you. We assure you that this is not how we do business or how our staff members were trained to service our customers. This matter will be escalated to the relevant management for corrective measures to be taken.
Remember that you are highly valued at MTN and should be treated as such.
Kind Regards,
MTN Complaints Management team
Thank you for the post.
We sincerely apologize for the service you received from one of our stores and for the inconvenience caused to you. We assure you that this is not how we do business or how our staff members were trained to service our customers. This matter will be escalated to the relevant management for corrective measures to be taken.
Remember that you are highly valued at MTN and should be treated as such.
Kind Regards,
MTN Complaints Management team
hN
hlonela N's updateReviewer Update
23 Dec 2019, 18:15Hi there, my phone still not activated. Your Twitter team rep**** to my complaint and said store manager would contact me, been waiting since yesterday. Sent all details they needed on Twitter and was told someone from the store would contact me, it’s now 18:00 still nothing.
I have now gone back to the mall try sort this out again
I have now gone back to the mall try sort this out again
hN
hlonela N's update23 Dec 2019, 18:15
Reviewer Update
Hi there, my phone still not activated. Your Twitter team rep**** to my complaint and said store manager would contact me, been waiting since yesterday. Sent all details they needed on Twitter and was told someone from the store would contact me, it’s now 18:00 still nothing.
I have now gone back to the mall try sort this out again
I have now gone back to the mall try sort this out again