Poor service

Good day,

To whom it may concern.

Herewith I would like to complain about the poor service I am getting from MTN. I am really upset for the way I am treated as a loyal MTN customer.

I am trying since the month of March to have this issue resolved. I have requested an upgrade on my contract for the Lenovo L340 laptop. As I explained several times, that I am in need of it, because I am a teacher and need to get in contact with my students. And now I need it more than ever, schools may be starting soon, and I am without a laptop. I understand the fact that lockdown has made our lives difficult, but the fact that I got replies from several consultants stating that they will do follow up and provide me with feedback is very upsetting as, well I received no feedback as of yet. This is very frustrating.

Your reference numbers is of no help at this stage. Although the feedback is not positive, I would still appreciate it someone will at least have the decency to inform me on what is happening.

I really do hope that there is someone who cares enough to assist me regarding this matter as soon as possible.